A legal disclaimer
The information provided on this website — including product descriptions, health benefits, and brewing suggestions — is for general informational purposes only.
While AuraLeaf™ strives to ensure accuracy, we make no representations or warranties, express or implied, about the completeness, reliability, or suitability of any information, products, or services mentioned here.
Refund Policy - the basics
At AuraLeaf™, we take great care to ensure that every package reaches you in perfect condition. However, if you receive a product that is wrong, damaged, or expired, we’re here to help.
You are eligible for a refund or replacement in the following cases:
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Wrong Product Delivered – If the item you received is different from your order.
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Damaged Package – If the tea pouch or container is torn, leaked, or visibly damaged upon delivery.
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Expired Product – If the product has passed its expiry or best-before date when received. 📦 Conditions for Return
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1.The issue must be reported within 48 hours of delivery.
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The product must be unopened and in its original packaging.
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Proof such as photos or videos of the damaged or incorrect product must be provided.
Refund or Replacement Process
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Email us at [your support email] or WhatsApp at [your contact number] with your order ID and photos of the issue.
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Our team will review and confirm within 2–3 business days.
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Upon approval, you may choose between:
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A replacement shipment, or
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A full refund to your original payment method.
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🚫 Non-Returnable Items
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Opened or partially used tea products.
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Items damaged due to customer mishandling after delivery.
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Orders reported after 48 hours of delivery.
📧 Contact Us
If you have any questions or concerns, please contact us:
📩 Email: care.auraleaf@gmail.com
📞 Phone/WhatsApp: +91-9957-097-097
🏠 Address: Dhupdhara Goalpara Assam-783123